Instructions on withdrawal - according to Emergency Ordinance 34/2014
(1) The right of withdrawal You have the right to withdraw from this contract, without specifying the reasons, within 14 days. The withdrawal period expires after 14 days starting with: a)in the case of a sales contract: the day from which you enter or a third party, other than the carrier, indicated by you, in the physical possession of the products; b)in the case of a contract on multiple goods ordered by the consumer in a single order and delivered separately: the day from which you enter or a third party, other than the carrier, indicated by you, in the physical possession of the last product; c)in the case of a contract for the delivery of a product consisting of several lots or parts: the day from which you enter or a third party, other than the carrier, indicated by you, in the physical possession of the last lot or the last piece; In order to exercise your right of withdrawal, you must inform us at the addresses indicated in the Terms and Conditions about your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail. For this purpose, you can use the attached withdrawal model; however, its use is not mandatory. You may also fill in and submit electronically from our website www.emozia.com the standard withdrawal form or any other unambiguous statement. If you use this option, we will send you a confirmation of receipt of the withdrawal request on a durable medium, for example by e-mail. To comply with the withdrawal deadline it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
(2) Consequences of the withdrawal If you withdraw, we will reimburse any amounts we have received from you. We can defer the refund until the date we receive the products back or until you have provided us with the proof that you have sent the products back, the closest date being valid. We will make this reimbursement using the same payment method as the one used for the initial transaction, unless you have given your express agreement for another reimbursement method; In any case, you will not be charged any fees as a result of such reimbursement. Ship the products or deliver them directly to us at the addresses indicated in the Terms and Conditions, without undue delay and, in any case, within a maximum of 14 days from the date you notified us of the withdrawal. The deadline is respected if the products are sent back before the 14-day period has expired. You will have to bear the direct cost of returning the products. You are solely responsible for diminishing the value of the products resulting from handling, other than those necessary for determining the nature, qualities and operation of the products.